Author Question: A written message is the best choice A) when you need to have a quick interaction. B) when you ... (Read 27 times)

Deast7027 · **on:** Jun 23, 2018

A written message is the best choice
A) when you need to have a quick interaction.
B) when you need a record of your conversation.
C) when the matter is simple and your colleague is next door.
D) when the email system isn't working.
E) when the customer has indicated that an IM is appropriate.

Question 2

Which of the following is NOT part of a neutral message?
A) explanation and details
B) a major idea
C) a complaint
D) a friendly closing