Because IMs are personalized, you may want to use them in ways ...

[ENagel]

Because IMs are personalized, you may want to use them in ways that reflect your own personality rather than the norms of business communication in your specific organization.
  Indicate whether the statement is true or false

Question 2

Instant messaging is a good choice for simple, neutral messages that require quick responses.
  Indicate whether the statement is true or false

[kkenney]

Answer to Question 1

False

Answer to Question 2

True

[ENagel]

Excellent

[cdmart10]

Wow, this really help