Author Question: What is the you attitude? What are the major principles of the you ... (Read 16 times)

dejastew · **on:** Jun 23, 2018

What is the you attitude? What are the major principles of the you attitude?

Question 2

Revise the following sentences to conform to standard business communication principles. Add appropriate details as needed to complete the ideas. a. There is no reason for the manager to criticize the intern's performance. b. The warranty does not cover labor charges. c. Your account will be delinquent if you do not pay the amount owed by March 1. d. Our company is unable to contribute to your charitable organization.

elyse44 · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

The you attitude emphasizes what the reader wants and needs to know, and the effect of the message on the reader. To project the you attitude, a writer must have empathy for the reader, avoid selfish statements, and focus on reader viewpoints and benefits. If no direct benefits apply to the reader, the writer should at least point out a third-party benefit.

Answer to Question 2

a. The manager had no reason to criticize the intern's performance.
b. The warranty covers replacement parts only.
c. Please send a check by March 1 to maintain your excellent credit rating.
d. Had we known about your organization before the budget was prepared, we would have been happy to send a donation to your cause.