Author Question: Travis will be returning an employer's call and wants to make sure that the first conversation is ... (Read 170 times)

imanialler · **on:** Jun 23, 2018

Travis will be returning an employer's call and wants to make sure that the first conversation is impressive. What should he do?
A) Realize that this is just a telephone call, not an actual job interview, so he can relax.
B) Before he hangs up, reconfirm the date and time of the interview.
C) Wait until after the phone conversation is over to take notes so that he's not distracted.
D) Travis should do all of these.

Question 2

Explain the difference between companies that are labeled Mavens and those labeled Wallflowers in creating customer engagement online.

Sophiapenny · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

B

Answer to Question 2

Mavens are active on many sites and heavily engage customers in responding to concerns, attracting attention, and encouraging knowledge sharing. They may be using a variety of technologies such as Facebook, wikis, and Instagram. Wallflowers may use a single social tool and do little to connect with customers.