« previous next »

Author Question: Which of the following statements is an example of resale in the closing paragraph of a bad-news ... (Read 78 times)

cagreen833

  • Hero Member
  • *****
  • Posts: 544
on: Jun 23, 2018
Which of the following statements is an example of resale in the closing paragraph of a bad-news message?
 A) The product you ordered is no longer in stock.
  B) You chose our best-selling model.
  C) We are happy to send you an alternative product.
  D) Because we are out of the product you ordered, we are referring you to our competitor.

Question 2

The key to ethical communication lies in ________.
 A) the tone of the message
  B) the organization of the message
  C) the predisposition of the receiver
  D) the motives of the sender


tkempin

  • Sr. Member
  • ****
  • Posts: 332
Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

D


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Atropine was named after the Greek goddess Atropos, the oldest and ugliest of the three sisters known as the Fates, who controlled the destiny of men.

Did you know?

The use of salicylates dates back 2,500 years to Hippocrates’s recommendation of willow bark (from which a salicylate is derived) as an aid to the pains of childbirth. However, overdosage of salicylates can harm body fluids, electrolytes, the CNS, the GI tract, the ears, the lungs, the blood, the liver, and the kidneys and cause coma or death.

Did you know?

As the western states of America were settled, pioneers often had to drink rancid water from ponds and other sources. This often resulted in chronic diarrhea, causing many cases of dehydration and death that could have been avoided if clean water had been available.

Did you know?

If all the neurons in the human body were lined up, they would stretch more than 600 miles.

Did you know?

According to the Migraine Research Foundation, migraines are the third most prevalent illness in the world. Women are most affected (18%), followed by children of both sexes (10%), and men (6%).

Which of the following statements is true of linkage? Which of the following statements is true of linkage?
Ratings of Perceived Contradictions in Political Statements Ratings of Perceived Contradictions in Political Statements
A greater number of men than women hold full-time jobs, but the gap is closing because of an ... A greater number of men than women hold full-time jobs, but the gap is closing because of an ...
Mechanisms of stomatal opening and closing Mechanisms of stomatal opening and closing
How to convert verbal statements into algebraic equations (Part 1) How to convert verbal statements into algebraic equations (Part 1)
How to convert verbal statements into algebraic equations (Part 2) How to convert verbal statements into algebraic equations (Part 2)
Video: DNA Replication

For a complete list of videos, visit our video library