Which of the following statements is an example of resale in the closing paragraph of a bad-news message?
A) The product you ordered is no longer in stock.
B) You chose our best-selling model.
C) We are happy to send you an alternative product.
D) Because we are out of the product you ordered, we are referring you to our competitor.
Question 2
The key to ethical communication lies in ________.
A) the tone of the message
B) the organization of the message
C) the predisposition of the receiver
D) the motives of the sender
Which of the following statements is true of linkage?
Is there anything unusual about this paragraph?
Ratings of Perceived Contradictions in Political Statements
Tiger Woods as he answers questions at a news conference.
Examples of Mission Statements
E9-23 Prepare income statements Explain the difference in operating income