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Author Question: Which of the following statements is an example of resale in the closing paragraph of a bad-news ... (Read 129 times)

cagreen833

  • Hero Member
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  • Posts: 544
on: Jun 23, 2018
Which of the following statements is an example of resale in the closing paragraph of a bad-news message?
 A) The product you ordered is no longer in stock.
  B) You chose our best-selling model.
  C) We are happy to send you an alternative product.
  D) Because we are out of the product you ordered, we are referring you to our competitor.

Question 2

The key to ethical communication lies in ________.
 A) the tone of the message
  B) the organization of the message
  C) the predisposition of the receiver
  D) the motives of the sender


tkempin

  • Sr. Member
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Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

D


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