This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: When writing a letter to a customer denying credit, you should have four goals. Which of the ... (Read 177 times)

vHAUNG6011

  • Hero Member
  • *****
  • Posts: 514
on: Jun 23, 2018
When writing a letter to a customer denying credit, you should have four goals. Which of the following is not one of these goals?
 A) Promising the customer that credit will be granted in the future
  B) Retaining the customer on a cash basis
  C) Avoiding language that causes hard feelings
  D) Avoiding disclosures that could cause a lawsuit

Question 2

Which is the most effective statement in a letter to a customer denying a claim?
 A) If you had followed the instructions, you wouldn't have overheated the battery pack.
  B) You can purchase a replacement battery pack at a 30 percent discount.
  C) Per company policy, we are unable to replace battery packs that have been damaged due to customer misuse.
  D) We apologize, but, unfortunately, we cannot replace your battery pack at this time.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

k.lashomb

  • Sr. Member
  • ****
  • Posts: 346
Reply #1 on: Jun 23, 2018
Answer to Question 1

A

Answer to Question 2

B


vHAUNG6011

  • Member
  • Posts: 514
Reply 2 on: Jun 23, 2018
:D TYSM

Jsherida

  • Member
  • Posts: 314
Reply 3 on: Yesterday
Excellent

« previous next »
 

Did you know?

Intradermal injections are somewhat difficult to correctly administer because the skin layers are so thin that it is easy to accidentally punch through to the deeper subcutaneous layer.

Did you know?

Bisphosphonates were first developed in the nineteenth century. They were first investigated for use in disorders of bone metabolism in the 1960s. They are now used clinically for the treatment of osteoporosis, Paget's disease, bone metastasis, multiple myeloma, and other conditions that feature bone fragility.

Did you know?

Medication errors are three times higher among children and infants than with adults.

Did you know?

Drug abusers experience the following scenario: The pleasure given by their drug (or drugs) of choice is so strong that it is difficult to eradicate even after years of staying away from the substances involved. Certain triggers may cause a drug abuser to relapse. Research shows that long-term drug abuse results in significant changes in brain function that persist long after an individual stops using drugs. It is most important to realize that the same is true of not just illegal substances but alcohol and tobacco as well.

Did you know?

Hypertension is a silent killer because it is deadly and has no significant early symptoms. The danger from hypertension is the extra load on the heart, which can lead to hypertensive heart disease and kidney damage. This occurs without any major symptoms until the high blood pressure becomes extreme. Regular blood pressure checks are an important method of catching hypertension before it can kill you.

Effective communication and harmony between horse and rider are among the goals of proper training Effective communication and harmony between horse and rider are among the goals of proper training
Gandhi's letter to Hitler Gandhi's letter to Hitler
Examples of four letter formats: (A) block style, (B) modified block style, (C) modified block style ... Examples of four letter formats: (A) block style, (B) modified block style, (C) modified block style ...
A well-folded letter fits easily into the envelope and is easily removed by the person who receives ... A well-folded letter fits easily into the envelope and is easily removed by the person who receives ...
Phrases that Decrease Customer Service Level Phrases that Decrease Customer Service Level
Goals of Genetic Counseling Goals of Genetic Counseling
Video: Central Nervous System Animation

For a complete list of videos, visit our video library