What is the best advice for closing a bad-news letter? A) ...

[ec501234]

What is the best advice for closing a bad-news letter?
 A) Apologize profusely to the reader.
  B) Give a clear explanation of the reasons for the bad news.
  C) Restate the bad news to make sure that the reader understands it.
  D) Close with a forward-looking statement that assumes future business.

Question 2

Which of the following sentences most effectively implies the refusal?
 A) I'm sorry that I won't be able to speak at your annual conference, but I'd like to be considered in future years.
  B) Although I'll be in Southeast Asia on business on the date of your annual conference, I could speak to members prior to that date.
  C) Although I am unavailable to speak at your annual conference, I can recommend another speaker.
  D) Thank you for your kind invitation to speak at this year's annual conference.

[leahm14]

Answer to Question 1

D

Answer to Question 2

B