Which of the following statements about e-mail in the workplace ...

[MGLQZ]

Which of the following statements about e-mail in the workplace is most accurate?
 A) Most business messages today are being sent using social media platforms.
  B) Typical businesspeople spend at least two hours a day writing and replying to e-mail messages.
  C) E-mail will become obsolete in the next few years.
  D) E-mail has completely replaced paper memos and letters in the workplace.

Question 2

Identify the frequently made errors one must avoid while encouraging action in a persuasive message.

[mcinincha279]

Answer to Question 1

B

Answer to Question 2

Forceful statements about when and how to respond are unnecessary and irritating. Avoid these frequently made errors:
a) Setting a date. May I have an appointment with you on January 15? The date you name could be inconvenient; or even if it is convenient for the employer, your forwardness in setting it could be resented.
b) Expressing doubt. If you agree, I hope you will, and Should you decide use subjunctive words that indicate lack of confidence.
c) Sounding apologetic. May I take some of your time or I know how busy you are might seem considerate, but an apology is inappropriate when discussing ways you can contribute to a company.
d) Sounding overconfident. I will call you next week to set an appointment time that works for both of us. This statement is presumptuous and egotistical.
e) Giving permission to call. You may call me at 555-6543. By making the call sound like a privilege (may call) you could alienate the reader. Implied meaning: You are very selective about the calls you take, but the employer does qualify.

[MGLQZ]

Gracias!

[Joy Chen]

Excellent