Explain the advantages and challenges of workplace diversity, ...

[CQXA]

Explain the advantages and challenges of workplace diversity, including the specific ways that consumers, work teams, and business organizations benefit from more diverse workplaces.

Question 2

Occasionally, everyone has to ask someone else for a special favor-action for which there is little reward, time, or inclination.
  Indicate whether the statement is true or false

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Answer to Question 1



Diversity can be a positive force within organizations, but it can also cause divisiveness, discontent, and clashes. Many identity groups, such as women and older workers, have legitimate gripes. However, the following identify groups benefit significantly from diversity in the following ways.

Consumers: A diverse staff is better able to read trends and respond to the increasingly diverse customer base in local and world markets. Diverse consumers now want goods and services tailored to their needs. Teams made up of people with different experiences are better equipped to create products that these markets require. Consumers also want to deal with companies that respect their values and reflect themselves.



Work Teams: Team members with different backgrounds may come up with more innovative and effective solutions than homogeneous teams.



Business Organizations: Companies that set aside time and resources to cultivate and capitalize on diversity suffer fewer discrimination lawsuits, fewer union clashes, and less government regulatory action. Most important, though, is the growing realization among organizations that diversity is a critical bottom-line business strategy to improve employee relationships and increase productivity.

Answer to Question 2

True

[CQXA]

TYSM

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