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Author Question: Which of the following statements about power distance is most accurate? A) The Power Distance Index ... (Read 204 times)

deesands

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Which of the following statements about power distance is most accurate?
 A) The Power Distance Index measures how people in different societies relate to more powerful individuals.
  B) In Asian cultures people are more relaxed about social status and the appearance of power.
  C) Perceptions of power are individual and generally not culture driven.
  D) In high-power-distance cultures, subordinates see themselves as equal to their supervisors.

Question 2

Describe the features of an effective claim denial.



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hramirez205

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Answer to Question 1

A

Answer to Question 2

An effective claim denial has the following features:
a. It avoids corrective language that might insult, belittle, or offend.

b. It uses a subject line that identifies subject without revealing the refusal.

c. It uses resale to cushion bad news and lead into an explanation.

d. It presents a clear explanation of reasons behind policy with emphasis on ways the reader benefits.

e. It implies refusal by stating the amount credited to account.

f. It shifts emphasis away from the refusal by presenting silver lining sales promotion for the next season's merchandise.

g. It specifies enclosure to emphasize the importance of exact items.





 

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