Author Question: Steven is an analytical, action-oriented person and places great value on business messages that are ... (Read 78 times)

Jipu 123 · **on:** Jun 23, 2018

Steven is an analytical, action-oriented person and places great value on business messages that are objective, professional, and efficient. He is most likely part of a(n) ____ culture.
A) low-context
B) spiral logic
C) high-context
D) intuitive

Question 2

Discuss the circumstances under which the inductive approach to writing a bad-news message can be disregarded.

allisonblackmore · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

A

Answer to Question 2

Normally, a writer's purpose is to convey a clear message and retain the recipient's goodwill; thus, the inductive outline is appropriate. In the rare circumstances in which a choice must be made between clarity and goodwill, clarity is the better choice. When the deductive approach will serve a communicator's purpose better, it should be used.
Placing a refusal in the first sentence can be justified when one or more of the following circumstances exist:
a. The message is the second response to a repeated request.
b. A very small, insignificant matter is involved.
c. The request is obviously ridiculous, immoral, unethical, illegal, or dangerous.
d. The sender's intent is to shake the receiver.
e. The sender-recipient relationship is so close and longstanding that satisfactory human relations can be taken for granted.
f. The sender wants to demonstrate authority.