When following the six-step pattern for dealing with conflict, ...

[abern]

When following the six-step pattern for dealing with conflict, the first thing you should do is to look for common ground.
  Indicate whether the statement is true or false

Question 2

How can you determine whether information is personal or confidential before choosing a communication channel?

[gcook]

Answer to Question 1

False

Answer to Question 2

As a general guideline, keep personal correspondence off-line if you do not want it to come back and haunt you. The content of an email message could have embarrassing consequences since such documents often become a part of public records, and wireless communications might be unexpectedly intercepted. Your company technically owns your electronic communications and thus can monitor them to determine legitimate business use or potential abuse. Undeliverable email messages are delivered to a mail administrator, and many networks routinely store backups of all email messages that pass through them.
Even deleted messages can be resurrected with little effort, as several public figures discovered when investigators retrieved archived email as evidence in court cases. For sensitive situations, a face-to-face encounter is often preferred.

[abern]

TYSM

[peter]

Excellent