In the process of selecting an outline for a message, which of the following steps should take place before predicting the reaction of the audience?
A) Determining the central idea to be conveyed
B) Analyzing if the audience will be pleased or displeased by the message
C) Determining how the sender's personal preferences will affect communication
D) Drafting the supporting details of an idea
Question 2
Which of the following is true of outlining before communicating a complex message?
A) It ensures that insignificant points appear at emphatic positions.
B) It encourages positive reaction toward the message and the sender.
C) It enables concentration on multiple phases at a time.
D) It increases the chances of leaving out essential ideas.