Author Question: Which of the following is NOT part of the three-step process to preparing a spoken or written ... (Read 73 times)

chandani · **on:** Jun 23, 2018

Which of the following is NOT part of the three-step process to preparing a spoken or written business message?
a. Identify the central idea of the message.
b. Determine the likely receiver reaction to the message.
c. Choose either an inductive or deductive approach.
d. Determine the approach that you as the sender prefer.

Question 2

Indicate the correct form of the verb in parentheses. Judy (past perfect tense of arrange) the last two conferences, so she knew what to do.