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Author Question: Messages denying credit are different from other types of bad-news messages in that they a. are ... (Read 57 times)

jCorn1234

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on: Jun 23, 2018
Messages denying credit are different from other types of bad-news messages in that they
 a. are subject to more legal issues.
  b. do not need to maintain the goodwill of the recipient.
  c. do not have to include reasons for refusal.
  d. use the deductive pattern of organization.

Question 2

Conflict can be prevented by
 a. building constructive relationships.
  b. discussing problems before they escalate to a conflict.
  c. stopping and thinking before you react.
  d. all of these choices.


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macybarnes

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Reply #1 on: Jun 23, 2018
Answer to Question 1

A

Answer to Question 2

D


jCorn1234

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Reply 2 on: Jun 23, 2018
Thanks for the timely response, appreciate it

mjenn52

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Reply 3 on: Yesterday
Excellent

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