To minimize disappointment and maintain a positive relationship, ...

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To minimize disappointment and maintain a positive relationship, the inductive strategy is the best way to organize messages that refuse requests.
  Indicate whether the statement is true or false

Question 2

When you leave a voicemail message for callers,
 a. do not include your name.
  b. speak quickly.
  c. let the caller know whom to contact for immediate assistance.
  d. none of these choices.

[jharrington11]

Answer to Question 1

T

Answer to Question 2

C

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Gracias!

[amandanbreshears]

Thanks for the timely response, appreciate it