A two-way spoken exchange of thoughts, opinions, and feelings is ...

[jjjetplane]

A two-way spoken exchange of thoughts, opinions, and feelings is
 a. rhetorical.
  b. an icebreaker.
  c. a conversation.
  d. none of these choices.

Question 2

Describe the features of a good positive response to a routine request.

[ong527]

Answer to Question 1

C

Answer to Question 2

A good response to a routine request has the following features:
a . It revises subject line after clicking Reply to communicate enthusiasm for providing exceptional personalized service.
b. It highlights specific answers to recipient's questions using an articulate, concise writing style.
c. It shows sincere interest in the request and the person.
d. It addresses audience's concerns using an articulate, concise writing style.
e. It provides more useful information that communicates genuine interest in person and expertise in area of concern.

[jjjetplane]

YES! Correct, THANKS for helping me on my review

[meganmoser117]

Excellent