Answer to Question 1
Recent research combined C- type and A-type conflict with conflict strategies. Collaboration reduces both C-type and A-type conflict. Avoidance and competition almost always increase C-type conflict, thus increasing A-type conflict. Accommodation decreases A-type conflict, but conflict can resurface.
Answer to Question 2
When selecting a conflict strategy, consider user comfort level, organization and team preferences, and the advantages and disadvantages of each strategy. Each conflict strategy is productive in some cases and should be avoided in others. Avoidance is best if the issue is trivial. Accommodation is best if the issue is minor or it is important to have member cooldown. Competition is best if immediate action is needed. Compromise is best if both parties stand to gain and time is short. Collaboration is best if members are trained in problem solving and parties have common goals.
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Development Strategies