Through the phenomenon known as _____, customers who do not ...

[scienceeasy]

Through the phenomenon known as _____, customers who do not receive a satisfactory remedy often will communicate their dissatisfaction to others using the Internet.
 
  Fill in the blank(s) with correct word

Question 2

A(n) _____ function on a website assures customers that the products they have ordered have been purchased. It lists the tracking number, which enables the customers to follow their shipment as it makes its way to their office.
 
  Fill in the blank(s) with correct word

[kxciann]

Answer to Question 1

e-whining
When customers who do not receive a satisfactory remedy communicate their dissatisfaction
to others using the Internet the phenomenon is called e-whining. Companies should aim to
provide the best customer service available to avoid this kind of publicity.

Answer to Question 2

order confirmation
An order confirmation function assures customers that the products they have ordered have
been purchased. The confirmation also lists the tracking number, which enables the
customers to follow their shipment as it makes its way to their office.

[scienceeasy]

Thank you

[kxciann]

Happy to help you