Answer to Question 1
To access resources on the Internet, you must use special Internet software. Software you
need includes the following:
a) Web browser. A web browser enables you to navigate on the World Wide Web and displays
web pages. Popular browsers include Microsoft's Internet Explorer, Mozilla's Firefox, Google's
Chrome, and Apple's Safari.
b) E-mail software. E-mail software allows you to create, send, receive, and read electronic
mail and listserv messages. Unlike web-based e-mail programs, Microsoft's Outlook is a clientbased e-mail software application that must be installed on a physical computer. Listservs are
automated services that send out electronic messages on a given topic to a list of recipients
who have subscribed to the listserv. Members of the listserv can send or reply to a listserv
message.
Answer to Question 2
An analytical report examines a situation or problem, draws conclusions, and makes
recommendations, in addition to providing information and data. Examples of analytical reports
are justification reports, feasibility studies, and proposals. These three types of reports are
somewhat similar.
a) A justification report is usually prepared for someone at a higher level of management; it
gives the rationale for a recommendation or a decision. Sample subjects would include making
a major expenditure for new equipment, expanding facilities, and hiring additional personnel.
b) A feasibility study describes the pros and cons of proceeding with a project in addition to
giving the costs and a time frame for the project. This type of report would include
recommendations on whether to go ahead with the project.
c) A proposal is a report that may be prepared for someone inside or outside your company. It
is designed to persuade the reader to purchase your products or services, to adopt your idea
or plan, or to provide or donate money or services for a worthwhile project. The proposal may
offer a solution to a problem and usually gives the cost of the plan. Proposals usually include a
plan of action, in which the author proposes the initial step or set of steps to be taken to get
the proposed result.
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