Form letters are composed by combining various prewritten ...

[iveyjurea]

Form letters are composed by combining various prewritten paragraphs, called _____, into a particular communication.
 
  Fill in the blank(s) with correct word

Question 2

When certain details in the body of a form letter are changed according to the situation, these changes are called _____.
 
  Fill in the blank(s) with correct word

[amandanbreshears]

Answer to Question 1

boilerplate
Sometimes, form letters are composed by combining various prewritten paragraphs, called
boilerplate, into a particular communication.

Answer to Question 2

variables
Sometimes, details of a message, called variables, change from letter to letter. In addition to
the date, inside address, and salutation, other details are changed throughout the body of a
form letter with variables.

[iveyjurea]

Excellent

[amcvicar]

Thanks for the timely response, appreciate it