When Jack and Fred, members of the same team, completed five ...

[Ebrown]

When Jack and Fred, members of the same team, completed five years at their company, they received separate congratulations letters from their manager. When Jack and Fred compared their letters, they observed that apart from the date, inside address, and salutation, the bodies of the letters were identical. From this scenario, it can be concluded that the letters sent to Jack and Fred were _____.
 
  A. form letters without variables
  B. adjustment letters
  C. collection letters
  D. form letters with variables

Question 2

Fly Now Inc has to send out letters to two customers confirming their air ticket reservations. Since only a few details in the confirmation letters are different, the writer has decided to use form letters with variables. Which of the following parts of the two form letters will be different?
 
  A. The letterheads
  B. The body of the letters
  C. The complimentary closings
  D. The punctuation after the salutations

[braelync]

Answer to Question 1

A
It can be concluded that the letters sent to Jack and Fred were form letters without variables.
The entire body of form letters without variables remains the same; the date, inside address,
salutation, and reference initials are the only changes.

Answer to Question 2

B
The bodies of the letters will be different in the two form letters. Form letters with variables are
used when similar, but not identical, responses are needed. In addition to the date, inside
address, and salutation, other details are changed throughout the body of the letter.