To evaluate a claim, the person receiving the claim must consider ...

[OSWALD]

To evaluate a claim, the person receiving the claim must consider only one source of evidencethe law.
 
  Indicate whether the statement is true or false

Question 2

By suggesting reasonable solutions to resolve a claim, the claimant weakens his or her chance of getting a just settlement quickly.
 
  Indicate whether the statement is true or false

[lou]

Answer to Question 1

FALSE
To evaluate a claim, the person receiving the claim must consider the sources of evidence: the
company, the claimant, the transaction, and the law.

Answer to Question 2

FALSE
By suggesting reasonable solutions to resolve a claim, the claimant strengthens his or her
chance of getting a just settlement quickly. It helps to remember that except in rare
circumstances, one is dealing with honest business people who have made a mistake and
realize it.