With regard to using memos or e-mails for business communication, ...

[londonang]

With regard to using memos or e-mails for business communication, writers should use the indirect approach when they are:
 
  A. asking for information.
  B. communicating messages that contain bad news.
  C. sending reminders about deadlines and important meetings.
  D. telling readers about an accompanying message.

Question 2

Which of the following practices will NOT be considered unprofessional when writing a formal e-mail?
 
  A. Using emoticons or smileys to personalize the e-mail message
  B. Using all-capital letters or all lowercase letters in the e-mail
  C. Ending the e-mail with just the first name rather than a complimentary closing
  D. Keeping the subject line of the e-mail empty

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Answer to Question 1

B
When using memos or e-mails to communicate messages that contain bad news, a writer
should avoid using the direct approach. If the message contains good news, writers should
use the direct approach; if the message contains bad news, they should use the indirect
approach.

Answer to Question 2

C
Ending the e-mail with just your first name rather than a complimentary closing will not be
considered unprofessional when writing a formal e-mail. A complimentary closing is not
necessary; just type your name at the end of your message.

[londonang]

Correct answers!

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