_____ is communication with people who rank above you, such as ...

[Charlie]

_____ is communication with people who rank above you, such as your boss or instructor.
 
  Fill in the blank(s) with correct word

Question 2

_____ is attentively listening to the speaker's actual words, as well as tone of voice, and observing the body language and emotions displayed.
 
  Fill in the blank(s) with correct word

[14vl19]

Answer to Question 1

Upward communication
Upward communication is communication with people who rank above you, such as your boss
or instructor. The direction your communication flows at any given time will influence how you
communicate.

Answer to Question 2

Reflective listening
Reflective listening is attentively listening to the speaker's actual words, as well as tone of
voice, and observing the body language and emotions displayed. Reflective listening is usually
not practical in a speaker-audience situation.