Which statement is true regarding courtesy during negotiations?
a. Knowing your facts is more important than courtesy.
b. Allowing someone to save face is very valued in some cultures.
c. Courtesy will not clarify misinterpretations.
d. Courtesy is harder to achieve with a mediator.
Question 2
Which of the following statements correctly describes tactics used in negotiation?
a. Telling jokes to relieve tension is considered appropriate.
b. Distracting tactics can be beneficial to the negotiation process.
c. All cultures consider negotiation to be retaliatory.
d. Using role reversal to put yourself in the other's position is recommended.
Examples of USP labels Source: Courtesy of Novartis Pharmaceuticals Corporation and Mallinckrodt Pha
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