Which of the following is a key element of change management? ...

[frankwu]

Which of the following is a key element of change management?
 
  A) Communication
  B) Adaptability
  C) Opportunity
  D) Goodwill
  E) Policy implementation

Question 2

Why are performance problems best handled in face-to-face meetings?
 
  A) The opportunity to read nonverbal signals is strong
  B) Face-to-face meetings allow for discussion
  C) A face-to-face meeting is less embarrassing for the person with the performance problem
  D) Face-to-face meetings take less planning that written communications
  E) A message is sent to those who see the meeting taking place that positive action is occurring, thus improving the moral of the entire department.

[rleezy04]

Answer to Question 1

Answer: A
Explanation: A) Communication is typically a key element in change management plans, especially when change negatively affects an audience, as is the case with layoffs and reductions in benefits.

Answer to Question 2

Answer: B
Explanation: B) The best medium would be a face-to-face meeting or a telephone conversation because these options allow for discussion.