If your audience is expecting to hear from you, and the bad news ...

[Anajune7]

If your audience is expecting to hear from you, and the bad news is not a surprise, what organizational approach will benefit the message?
 
  A) Goodwill
  B) Persuasive
  C) Indirect
  D) Casual
  E) Direct

Question 2

Using email to communicate bad news ________.
 
  A) is never a good choice
  B) doesn't give your audience time to analyze the bad news before replying
  C) makes it more likely that the person communicating will sugarcoat the bad news
  D) frees the communicator from worrying about being confronted by an angry audience
  E) has been unanimously justified by human resource professionals in the case of firings and layoffs

[Kjones0604]

Answer to Question 1

Answer: E
Explanation: E) Although most routine messages benefit from a direct organization, the decision of where to introduce unwelcome news is more complex and depends on the context. In bad news situations, the direct approach may be a good idea if your audience is expecting to hear from you and the news will not come as a big surprise.

Answer to Question 2

Answer: D
Explanation: D) Researchers have found that people who are uncomfortable communicating bad news face-to-face are more likely to sugarcoat the bad news when talking in person to reduce their own and their audience's discomfort. By contrast, communicators are more likely to be accurate, complete, and honest in email because they do not worry about being confronted by an angry audience.

[Anajune7]

Thank you

[Kjones0604]

Happy to help you