When considering potential resistance, what question should the ...

[CQXA]

When considering potential resistance, what question should the communicator ask themselves?
 
  A) What concerns and objections will the audience have?
  B) What will motivate the audience to accept the idea?
  C) How will the audience benefit?
  D) What is the best medium for this message based on purpose, audience, and content?
  E) What do I want the audience to do after reading the message?

Question 2

Which of the following would be most effective if you want a store to grant your request to return an item when this is against their company policy?
 
  A) Use direct organization to compose your message.
  B) Get right to the point and refuse to do business with them if they do not comply.
  C) Consider it as a routine request that does not require persuasive techniques .
  D) Start spreading negative comments about the store and hope that they hear about it.
  E) Explain why the policy should be waived in your case.

[trog]

Answer to Question 1

Answer: A
Explanation: A) The communicator should consider potential areas of concern the audience may have and why they have those concerns.

Answer to Question 2

Answer: E
Explanation: E) If you want a merchant to make an exception for you, you need to persuade them that the policy should not apply in your situation, or that it is in the seller's best interest to fulfill your request.

[CQXA]

Excellent

[rachel]

Gracias!