Answer to Question 1
Answer: Keep the message short and to the point. There is no need to add a salutation (to the beginning of a text. Do not text messages that require a long or complicated response. Your audience will not be able to text back easily. Do not expect a quick response. Although industry research shows that 97 of texts are read within 3 minutes of being sent, your audience may be too busy to reply immediately. When texting a client or business acquaintance you do not know well, avoid abbreviations, be explicitly polite, and use complete sentences so that you do not sound too harsh or flippant. Double check the autocorrect to make sure it has not changed your intended message.
Answer to Question 2
Answer: Using bcc to reduce long recipient lists. You send an email to all employees who are late submitting their travel reimbursement requests and warn them that they will not be reimbursed unless they submit their requests today. The list of names is long, and if you pasted all the email addresses into the email cc box, it would fill the screen. By using the bcc feature, you help ensure that your recipients focus on the message content rather than be distracted by an overly long header. In this case, the use of bcc is very functional. You can also argue that it is more ethical than including everyone on the cc line. Recipients don't need to know the names and email addresses of all the others who have missed the deadline. Making this information visible in the email may embarrass some people on the list.
Using bcc to enable centralized tracking of information. You report a problem to the technical support group for one of the software products you use. The head of your IT group has asked that everyone bcc her on all problem reports. She uses these emails as an informal log to track the frequency of problems, but she does not want to be included in follow-up email exchanges.
In this case, the use of bcc is also functional and ethical. You are not deceiving the intended recipient or using the information to the disadvantage of the software supplier. The technical support people would act no differently if they knew the head of IT was copied or if the copying was blind.
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