Which of the following represents the idea that listening can be ...

[Kthamas]

Which of the following represents the idea that listening can be self-directed?
 
  A) A communicator should understand his or her own nonverbal signals.
  B) A communicator should always consider the communication from the audience's point of view.
  C) A communicator should develop an outline to ensure all key ideas are covered.
  D) A communication should take cultural bias into consideration while listening.
  E) A communicator should strive to make sure his or her ideas are understood clearly, and utilized, in the workplace.

Question 2

Which step in the listening process initiates the next step in the conversation?
 
  A) Interpreting
  B) Focusing on your audience
  C) Hearing
  D) Evaluating
  E) Responding

[coreycathey]

Answer to Question 1

Answer: A
Explanation: A) Active listening can also be self-directed. Remember that emotional intelligence is also about recognizing your own emotions. Listening deeply to yourself and your own nonverbal signals (like a knot in your stomach or a crack in your voice) can help you identify your emotional responses to workplace situations.

Answer to Question 2

Answer: E
Explanation: E) Responding has two roles in the listening process: It lets the speaker know that you understand the point, and it initiates the next step in the conversation.