This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following is a complex process of encoding and decoding information, ideas, and ... (Read 110 times)

Yolanda

  • Hero Member
  • *****
  • Posts: 757
on: Jun 23, 2018
Which of the following is a complex process of encoding and decoding information, ideas, and feelings?
 
  A) Confidence
  B) Communication
  C) Professional presence
  D) Transmission model
  E) Feedback

Question 2

Which of the following best suggests how to handle customer complaints?
 
  a. Concentrate on the factual content of the complaint, rather than on the feelings of the complainer.
  b. Operate on the assumption that the customer is never wrong.
  c. Pass the customer from department to department until the customer gives up.
  d. Offer explanations and alternatives when the complaint cannot be resolved as requested.
  e. Let the customer see how angry you are, but finally give the customer what he or she wants.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

heinisk01

  • Sr. Member
  • ****
  • Posts: 329
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: B
Explanation: B) In its most basic form, communication is a complex process of encoding and decoding messages (information, ideas, and feelings).

Answer to Question 2

d


Yolanda

  • Member
  • Posts: 757
Reply 2 on: Jun 23, 2018
Great answer, keep it coming :)

Liamb2179

  • Member
  • Posts: 365
Reply 3 on: Yesterday
:D TYSM

« previous next »
 

Did you know?

This year, an estimated 1.4 million Americans will have a new or recurrent heart attack.

Did you know?

The first monoclonal antibodies were made exclusively from mouse cells. Some are now fully human, which means they are likely to be safer and may be more effective than older monoclonal antibodies.

Did you know?

Blood in the urine can be a sign of a kidney stone, glomerulonephritis, or other kidney problems.

Did you know?

Though “Krazy Glue” or “Super Glue” has the ability to seal small wounds, it is not recommended for this purpose since it contains many substances that should not enter the body through the skin, and may be harmful.

Did you know?

Essential fatty acids have been shown to be effective against ulcers, asthma, dental cavities, and skin disorders such as acne.

Terry Winters, Color and Information. Terry Winters, Color and Information.
The process of learning to read involves physical and socioemotional development, changes in the ... The process of learning to read involves physical and socioemotional development, changes in the ...
The process of filtration in the kidneys, where smaller solutes, such as the electrolytes sodium and ... The process of filtration in the kidneys, where smaller solutes, such as the electrolytes sodium and ...
The healing process of a bone. The healing process of a bone.
The CAMEO entry for chlorine. Useful information includes chemical and physical properties, personal ... The CAMEO entry for chlorine. Useful information includes chemical and physical properties, personal ...
The process of phagocytosis The process of phagocytosis
Video: Gastroesophageal Reflux Disease (GERD)

For a complete list of videos, visit our video library