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Author Question: In recent years, providing good customer service has become a top priority for many American ... (Read 228 times)

Jkov05

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on: Jun 23, 2018
In recent years, providing good customer service has become a top priority for many American businesses.
 
  Indicate whether the statement is true or false.

Question 2

Which statement is TRUE about employees who can provide quality service?
 
  a. Hire whoever will accept the lowest possible salary.
  b. Hire a person so well-skilled that she/he needs no additional training.
  c. Hire the person who you know will do the work without complaint.
  d. Hire the best and keep him/her trained.
  e. Hire individuals who do not need recognition for their service.


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Chou

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Reply #1 on: Jun 23, 2018
Answer to Question 1

True

Answer to Question 2

d


Jkov05

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Reply 2 on: Jun 23, 2018
Thanks for the timely response, appreciate it

gcook

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Reply 3 on: Yesterday
Wow, this really help

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