Author Question: Negative situations provide an opportunity to excel as a communicator. Indicate whether the ... (Read 109 times)

mpobi80 · **on:** Jun 23, 2018

Negative situations provide an opportunity to excel as a communicator.

Indicate whether the statement is true or false.

Question 2

Conveying negative organizational news should always be done in an indirect format.

Indicate whether the statement is true or false.

leahm14 · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: TRUE
Explanation: Negative situations give you an opportunity to excel as a communicator and as a business leader. Inspirational leaders try to seize such situations as opportunities to reshape or reinvigorate the organization, and they offer encouragement to those around them.

Answer to Question 2

Answer: FALSE
Explanation: When making negative announcements, match your approach to the situation. For example, in an emergency such as product tampering or a toxic spill, get to the point immediately and make sure all affected parties get the information they need. Consider the unique needs of each group. When a company or facility closes, for instance, employees need time to find new jobs, customers may need to find new suppliers, and community leaders may need to be prepared to help people who have lost their jobs.