Answer to Question 1
Answer: D
Explanation: D) Negative situations give you an opportunity to excel as a communicator and as a business leader. Inspirational leaders try to seize such situations as opportunities to reshape or reinvigorate the organization, and they offer encouragement to those around them.
Answer to Question 2
Answer: B
Explanation: B) Seek expert advice. Many significant negative announcements have important technical, financial, or legal elements that require the expertise of lawyers, accountants, or other specialists.