An apology can be simply an expression of sympathy that something ...

[jman1234]

An apology can be simply an expression of sympathy that something negative has happened.
 
  Indicate whether the statement is true or false.

Question 2

Discuss the advantages of using direct format for negative news messages, and how to develop a strong opening paragraph for this format.
 
  What will be an ideal response?

[Laurenleakan]

Answer to Question 1

Answer: TRUE
Explanation: To some people, an apology simply means an expression of sympathy that something negative has happened to another person. At the other extreme, it means admitting fault and taking responsibility for specific compensations or corrections to atone for the mistake.

Answer to Question 2

Answer: A negative message using the direct approach opens with the bad news, proceeds to the reasons for the situation or decision, and ends with a positive statement aimed at maintaining a good relationship with the audience. Depending on the circumstances, the message may also offer alternatives or a plan of action to fix the situation under discussion. Stating the bad news at the beginning can have two advantages: (1) It makes a shorter message possible, and (2) it allows the audience to reach the main idea of the message in less time. If you've chosen the direct approach to convey bad news, use the introductory paragraph of your message to share that information. To avoid being overly blunt, you can open with a neutral or positive statement that establishes common ground with reader, then transition into the news. If necessary, remind the reader why you're writing.