Messages written to foster positive relationships with audiences ...

[Chloeellawright]

Messages written to foster positive relationships with audiences are called what?
 
  A) Social media releases
  B) Goodwill messages
  C) Condolence messages
  D) Good-news announcements
  E) Congratulatory messages

Question 2

What is the goal of a letter of recommendation?
 
  A) To verify dates of employment
  B) To verify salary
  C) To verify the nature of your relationship with the candidate
  D) To verify the candidate has the characteristics necessary for the job
  E) To verify the candidate is eligible to work at the organization

[johnharpe]

Answer to Question 1

Answer: B
Explanation: B) All business messages should be written with an eye toward fostering positive relationships with audiences, but some messages are written specifically to build goodwill. You can use these messages to enhance your relationships with customers, colleagues, and other businesspeople by sending friendly, even unexpected, notes with no direct business purpose.

Answer to Question 2

Answer: D
Explanation: D) If you decide to write a letter of recommendation or respond to a request for information about a job candidate, your goal is to convince readers that the person being recommended has the characteristics necessary for the job, assignment, or other objective the person is seeking. A successful recommendation letter contains a number of relevant details include the nature of your relationship with the candidate and other facts and evident relevant to the candidate.