Author Question: When making a claim to a company, what is the purpose of the message? A) To ask for a settlement ... (Read 80 times)

Jkov05

  • Hero Member
  • *****
  • Posts: 556
When making a claim to a company, what is the purpose of the message?
 
  A) To ask for a settlement of the claim
  B) To write a formal complaint
  C) To suggest how a product or service could be improved
  D) To provide a goodwill gesture, allowing the company to improve the product
  E) To ask for a resolution to a problem before further steps are required

Question 2

Which of the following is a key point when providing sources for recommendations?
 
  A) The indirect approach for requests should be used.
  B) Avoid stating why the recommendation is required.
  C) Always ask permission before using someone as a reference.
  D) Always offer to pay the person for their time in writing the reference.
  E) Avoid pressuring the receiver by mentioning a deadline.



tuate

  • Sr. Member
  • ****
  • Posts: 332
Answer to Question 1

Answer: A
Explanation: A) If you're dissatisfied with a company's product or service, you can opt to make a claim (a formal complaint) or request an adjustment (a settlement of a claim). In either case, it's important to maintain a professional tone in all your communication, no matter how angry or frustrated you are. Keeping your cool will help you get the situation resolved sooner.

Answer to Question 2

Answer: C
Explanation: C) Before you volunteer someone's name as a reference, ask permission to do so. Some people don't want you to use their names, perhaps because they don't know enough about you to feel comfortable writing a letter or because they or their employers have a policy of not providing recommendations.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

Oxytocin is recommended only for pregnancies that have a medical reason for inducing labor (such as eclampsia) and is not recommended for elective procedures or for making the birthing process more convenient.

Did you know?

HIV testing reach is still limited. An estimated 40% of people with HIV (more than 14 million) remain undiagnosed and do not know their infection status.

Did you know?

Common abbreviations that cause medication errors include U (unit), mg (milligram), QD (every day), SC (subcutaneous), TIW (three times per week), D/C (discharge or discontinue), HS (at bedtime or "hours of sleep"), cc (cubic centimeters), and AU (each ear).

Did you know?

The most common treatment options for addiction include psychotherapy, support groups, and individual counseling.

Did you know?

More than 50% of American adults have oral herpes, which is commonly known as "cold sores" or "fever blisters." The herpes virus can be active on the skin surface without showing any signs or causing any symptoms.

For a complete list of videos, visit our video library