Answer to Question 1
Answer: B
Explanation: B) The casual, acronym-filled language friends often use in text messaging, IM, and social networks is not considered professional business writing. Yes, it is an efficient way for friends to communicateparticul arly taking into account the limitations of a phone keypadbut if you want to be taken seriously in business, you simply cannot write like this on the job.
Answer to Question 2
Answer: A
Explanation: A) Using the active voice often makes your writing more direct, livelier, and easier to read. Passive voice is not wrong grammatically, but it can be cumbersome, lengthy, and vague. In most cases, the active voice is the better choice.