When a receiver can no longer determine what information is ...

[karlynnae]

When a receiver can no longer determine what information is useful and what is useless, or think deeply about complex situations, they are suffering from information overload.
 
  Indicate whether the statement is true or false.

Question 2

When there is a need to confront a difficult situation at the workplace, it is best to use email, allowing the sender time to think through and shape their message appropriately.
 
  Indicate whether the statement is true or false.

[triiciiaa]

Answer to Question 1

Answer: TRUE
Explanation: The overuse or misuse of communication technology can lead to information overload, in which people receive more information than they can effectively process. Information overload makes it difficult to discriminate between useful and useless information, inhibits the ability to think deeply about complex situations, lowers productivity, and amplifies employee stress both on the job and at home.

Answer to Question 2

Answer: FALSE
Explanation: Speaking with people over the phone or in person can take more time and effort, and can sometimes force you to confront unpleasant situations directly, but it is often essential for solving tough problems and maintaining productive relationships.

[karlynnae]

Gracias!

[xiaomengxian]

TYSM