When you need to inform employees that a benefit or privilege ...

[genevieve1028]

When you need to inform employees that a benefit or privilege will be eliminated,
 
  A) the best approach is to leak the news as a rumor rather than make a public announcement.
  B) minimize the impact of the bad news by presenting it in as positive a light as possible.
  C) use the direct approach.
  D) use as many hedging words as possible.
  E) explain the decision is in the employee's best interest.

Question 2

When responding to rumors and countering negative information in a social media environment, a company should not
 
  A) engage customers early and often.
  B) monitor online conversations.
  C) rely on its reputation to protect it.
  D) respond appropriately and professionally.
  E) evaluate any negative messages.

[EAN94]

Answer to Question 1

Answer: B
Explanation: B) Losing benefits and/or privileges is something that employees don't take lightly. If you are responsible to announce a cut in benefits or privileges, try to frame the situation as positively as possible. Explain the position of the company as best you can, aiming to make the employees see both sides of the situation  the employee side and the company side.

Answer to Question 2

Answer: C
Explanation: C) A positive reputation online must be diligently guarded and defended.