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Author Question: To avoid awkward situations, it is best to deliver bad news for employees in writing whenever ... (Read 63 times)

KWilfred

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on: Jun 23, 2018
To avoid awkward situations, it is best to deliver bad news for employees in writing whenever possible.
 
  Indicate whether the statement is true or false.

Question 2

Using the direct approach for negative messages
 
  A) makes a shorter message possible.
  B) is rude and unprofessional.
  C) is always preferable when communicating internally.
  D) means you end with a statement of your main idea.
  E) requires more time for your audience to understand.


dlook33

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: FALSE
Explanation: For employees, the best way to deliver negative news is in person rather than in writing. Taking the time to meet personally can give an employee a sense that he or she is being treated like a valuable human being, not simply being moved through the system.

Answer to Question 2

Answer: A
Explanation: A) Stating the bad news at the beginning can have two advantages: it makes a shorter message possible, and it allows the audience to reach the main idea of the message in less time. Using the direct approach is not rude or unprofessional. When you're communicating internally, the best approach will depend on a number of different factors.


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