As a rule, social media releases do not include A) social ...

[jparksx]

As a rule, social media releases do not include
 
  A) social networking links.
  B) long narrative paragraphs.
  C) Twitter-ready statements.
  D) share-ready content.
  E) direct-to-consumer news.

Question 2

When you're responding to a complaint from a customer,
 
  A) deflect the blame up the supply chain.
  B) maintain a professional demeanor.
  C) counter the complaint with logical arguments.
  D) imply that the customer is at fault.
  E) promise the issue will not happen again.

[anoriega3]

Answer to Question 1

Answer: B
Explanation: B) A social media release includes share-ready content that is easy to reuse in blog posts, tweets, and social media networks.

Answer to Question 2

Answer: B
Explanation: B) Maintain a sincere, professional demeanor when responding to a complaint.

[jparksx]

Excellent

[nothere]

Gracias!