Author Question: As a rule, social media releases do not include A) social networking links. B) long narrative ... (Read 97 times)

jparksx · **on:** Jun 23, 2018

As a rule, social media releases do not include

A) social networking links.
B) long narrative paragraphs.
C) Twitter-ready statements.
D) share-ready content.
E) direct-to-consumer news.

Question 2

When you're responding to a complaint from a customer,

A) deflect the blame up the supply chain.
B) maintain a professional demeanor.
C) counter the complaint with logical arguments.
D) imply that the customer is at fault.
E) promise the issue will not happen again.

anoriega3 · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: B
Explanation: B) A social media release includes share-ready content that is easy to reuse in blog posts, tweets, and social media networks.

Answer to Question 2

Answer: B
Explanation: B) Maintain a sincere, professional demeanor when responding to a complaint.