Because many email programs display the first few words or lines ...

[V@ndy87]

Because many email programs display the first few words or lines of incoming messages, you should
 
  A) be vague in your first sentence, to entice the reader to open the message.
  B) leave several blank lines at the beginning of each message.
  C) treat the first sentence of the message as an extension of your subject line.
  D) use phrases such as MUST READ in your first sentence.
  E) include symbolism to get your readers interest.

Question 2

The subject line of an email message
 
  A) is rarely read by the recipient.
  B) helps recipients decide whether to read the message.
  C) should describe only the general topic of the message.
  D) must never extend beyond three words.
  E) can be left off if there is a personal relationship.

[Laurenleakan]

Answer to Question 1

Answer: C
Explanation: C) A well-written first line of the email adds to the subject line. It informs the reader of the state of affairs and allows the reader to decide whether to look into the situation further.

Answer to Question 2

Answer: B

[V@ndy87]

Thank you

[Laurenleakan]

Happy to help you