Answer to Question 1
Answer: C
Explanation: C) Mobile users read messages one screen at a time; therefore, divide your message into small chunks of information.
Answer to Question 2
Answer: A
Explanation: A) Use hedging words when legally necessary. For example, in a criminal case, the writer must always refer to the suspects using terms such as the alleged bank robbers rather than the bank robbers. When there is no legal reason, avoid hedging words and state facts directly.