Whether consciously or not, most readers in the workplace greet ...

[jasdeep_brar]

Whether consciously or not, most readers in the workplace greet incoming messages by
 
  A) anticipating the new knowledge they will gain.
  B) setting aside enough time to read every one of them.
  C) tossing them all into the trash without opening them.
  D) asking the question, What's in this for me?
  E) looking for bias from the writer

Question 2

To help foster a more successful environment for communication, use ________ to incorporate high standards of etiquette.
 
  A) biased words
  B) the word you liberally
  C) careful planning when writing for a mobile device
  D) redundancies
  E) words that trigger negative emotional reactions

[tennis14576]

Answer to Question 1

Answer: D
Explanation: D) Readers want to know how your message will benefit them. If they don't think your message applies to them or meets their needs, they won't be inclined to read it.

Answer to Question 2

Answer: E
Explanation: E) Good etiquette not only indicates respect for your audience but also helps foster a more successful environment for communication by minimizing negative emotional reaction.

[jasdeep_brar]

Thanks for the timely response, appreciate it

[yeungji]

Wow, this really help