A reliable employee you supervise has come to speak with you ...

[Mr. Wonderful]

A reliable employee you supervise has come to speak with you about a leave of absence related to personal issues. To understand her feelings and needs, you should engage in
 
  A) content listening.
  B) empathic listening.
  C) critical listening.
  D) sustained listening.
  E) defensive listening.

Question 2

Within 48 hours, people tend to forget approximately ________ percent of what was said in a 10-minute conversation.
 
  A) 10
  B) 25
  C) 50
  D) 75
  E) 90

[Beatricemm]

Answer to Question 1

Answer: B
Explanation: B) When the issue involves emotions and feelings, empathic listening should be employed. Rather than immediately telling the speaker what to do, it is important simply to let the speaker have his or her say and to listen intently to show that you understand and that you sympathize. Once the speaker feels that the issue has been truly heard, you can move on to more practical issues, like how to schedule the leave of absence.

Answer to Question 2

Answer: C
Explanation: C) Since people tend to forget half of what they hear, it is important to focus on clarity when you are speaking. It is also important to recognize that you are likely to forget a substantial portion of what you hear, so the important points that a speaker makes should be reviewed and made clear.

[Mr. Wonderful]

Wow, this really help

[jomama]

Gracias!