Author Question: The concept of ________ refers to the ability to relate to the needs of others, which is a vital ... (Read 117 times)

Kikoku · **on:** Jun 24, 2018

The concept of ________ refers to the ability to relate to the needs of others, which is a vital characteristic of successful managers and leaders.

A) interpersonal adaptability
B) relational franchising
C) emotional intelligence
D) macro-generational empathy
E) critical thinking

Question 2

When you adopt ________ to communication, you understand and respect the members of your audience and make every effort to communicate in a way that's meaningful to them.

A) an audience-centered approach
B) a technology-driven approach
C) an egocentric approach
D) a performance-maximization approach
E) a downward flow approach

bblaney · **Reply #1 on:** Jun 24, 2018

Answer to Question 1

Answer: C
Explanation: C) Emotional intelligence is a measure of how well a person can empathize and identify with others. Emotional intelligence involves both sending and receiving information. For example, a person with emotional intelligence can notice when her audience is not giving her their full attention. So rather than carry on without having a fully engaged audience, the speaker backs off and waits to communicate her message at a more receptive moment.

Answer to Question 2

Answer: A
Explanation: A) The key to an audience-centered approach is for the sender of the message to focus on the needs of the audience, not his or her own needs. This you rather than me attitude breeds trust between the sender and the audience and makes the audience more receptive to any message that the sender wants to communicate.