All of the following except ________ will make your business ...

[tuffie]

All of the following except ________ will make your business messages more effective.
 
  A) providing practical information
  B) clarifying expectations and responsibilities
  C) presenting information concisely and efficiently
  D) discussing personal issues and complaining about problems
  E) showing readers how they will benefit by responding the way you want them to

Question 2

Which of the following is not a characteristic of effective business messages?
 
  A) They provide practical information.
  B) They present the writer's opinions as facts.
  C) They state precise audience responsibilities.
  D) They highlight and summarize essential information.
  E) They are short.

[nital]

Answer to Question 1

Answer: D
Explanation: D) To make your communication efforts as effective as possible, focus on making them practical, factual, concise, clear, and persuasive.

Answer to Question 2

Answer: B
Explanation: B) Opinions should be presented as opinions. If opinions are called for, give compelling evidence to support your opinion or conclusion. All the other answers are characteristics of effective business messages.