Author Question: Which is a true statement? a. A phlebotomist must use both verbal and nonverbal communication. b. ... (Read 52 times)

jlmhmf · **on:** Jun 25, 2018

Which is a true statement?
a. A phlebotomist must use both verbal and nonverbal communication.
b. It is acceptable to show displeasure with a patient when his or her family is present.
c. Looking at your watch is an acceptable way to communicate to a patient that you have more work to do.
d. If patient curses at you, it is OK to curse back.

Question 2

You have just left one nursing home and collected a lavender top tube for a CBC. This tube is in the car in a resealable plastic bag. You leave the sample in the car while you go into the next nursing home on your schedule. The temperature outside is well below freezing and when you return to the car you notice the CBC specimen looks slightly frozen. How will this change the results of the CBC?

Joc · **Reply #1 on:** Jun 25, 2018

Answer to Question 1

a

Answer to Question 2

The freezing of a CBC sample will rupture the red blood cells, which will result in a hemolyzed sample and inaccurate values for the specimen.